So if anyone else has this problem, only do the above if you know what you are doing, it only took less than 30 mins and fixed the issue. I then downloaded PhotoShop and that works ok as well. Re-installed CreativeCloud, followed by Muse to make sure everything is ok and it authicates me, licences my PC and opens Muse (it's a small download). Ran CCleaner to clean up temp folders etc. Uninstalled evrything from Adobe, including flash etc.Ĭ:\Program Files (x86)\Common Files\Adobe So I decided to remove all vestiges of Adobe from my PC. Thanks for your prompt reply Jeff, but unfortunately it didn't work. If not, I'm reinstalling Windows, it's a lot quicker than going through support again. So what I'm going to do is uninstall everything Adobe (again!!) and this time delete the ProgramData/Adobe folder that I missed before in case some random stuff has been cached and try installing a smaller app and see if it licenses correctly. I think not, it's been a week now and I'm getting nowhere. He suggested that if it didn't to contact support again.
I refused to create a new profile as I have done that previously to no avail and I would lose the chat thread when logging off. We had spent the previous 60 mins going round the houses on setting folder permissions to admin (I am an admin user and they were all set correctly). So, after a particularly unproductive hour and ten minutes chatting to support, the technician decided that I needed to run msconfig, disable all of my non MS services on startup and reboot and my problems would be over (there were no adobe services starting on startup).